About the Company:
Join one of New Zealand’s most trusted names in travel insurance, known for supporting travellers when it matters most. From flight cancellations to unexpected medical events abroad, this well-established organisation is committed to delivering fast, fair, and compassionate claims support. With a strong customer focus and a collaborative team culture, you’ll be part of a purpose-driven business making a real difference.
About the Role:
We’re looking for experienced Claims Consultants to start ASAP during a busy period and provide end-to-end support on travel insurance claims. This is a full-time, temporary position until 24th December working Monday to Friday, 8:30am–5:00pm.
In this role, you'll manage a high volume of travel insurance claims from customers across New Zealand and Australia. You’ll assess each claim based on policy wording, gather and interpret relevant information, and make fair and timely decisions. Clear and empathetic communication with customers and third parties is key, ensuring a consistently high standard of service. You'll also work within regulatory and internal policy frameworks to ensure compliance throughout the process.
About You:
You’ll bring prior experience in travel insurance claims or claims experience in a similar general insurance setting, with confidence in navigating policy wording and handling end-to-end claims. You're someone who thrives in a fast-paced environment, stays calm under pressure, and genuinely enjoys helping customers through challenging situations.
*Please note, we can only consider notice periods of 1 week or less for this role.
Our ideal candidate has:
- Proven experience in insurance claims assessment (travel highly desirable)
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Good time management and organisational skills
- Confidence working with systems and making sound decisions independently
- A team player mindset and a customer-first approach
Apply Now!
To find out more, please get in touch with Chelsea Widjaja on 0272520822 for a confidential chat.
To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.
At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…